Refund policy

Last updated: 7 September 2026

Changing your mind

For online consumer purchases, you can tell us you wish to cancel within 14 days after receiving your goods. Where an order is delivered in separate parts, the cancellation period runs from receipt of the last item. You then have a further 14 days after telling us to send the goods back.

Email hello@automobrix.com with a clear statement that you wish to cancel. Including your order number and the items concerned helps us find your purchase, but using a particular form is not required. We will provide return instructions and the return address. Contacting us for instructions does not make your legal right to cancel conditional on our approval.

Return postage

You pay the direct return postage cost for a change-of-mind return. Please package the goods securely and keep proof of posting. A tracked service is recommended.

If goods are faulty, damaged on arrival or not what you ordered, we will cover reasonable return costs or arrange an appropriate return method. Contact us so we can help with this.

Condition of returned goods

You may inspect goods as you reasonably would in a shop. Please return all included parts and accessories, and the original packaging where possible. Opening packaging does not by itself remove your cancellation rights.

We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. For example, extensive assembly, use or missing parts may reduce value. We will explain any deduction; there is no automatic restocking fee.

When and how we refund

For a change-of-mind cancellation, we will refund you within 14 days of receiving the returned goods or receiving evidence that you sent them back, whichever happens first. If no goods were supplied, we will refund within 14 days of being informed of the cancellation.

Refunds go to the original payment method, unless you expressly agree otherwise, without a refund fee. Your payment provider may take additional processing time before the money appears in your account.

When you cancel the whole order, we also refund any standard outbound delivery charge you paid. We do not have to refund the extra cost of an optional premium delivery service above our least expensive standard delivery option. UK delivery is free. Refunds reflect the amount actually paid for returned items, including applicable discounts.

Faulty, damaged or incorrect goods

Your statutory rights are separate from our change-of-mind process. Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject faulty goods for a refund. After that, repair or replacement rights may apply, followed by a price reduction or refund where the legal conditions are met.

Please contact us with details of the problem. Photographs can help us understand it, but we will not make statutory remedies depend on providing photographs where that is unreasonable. Sale items have the same statutory rights as full-price items.

Pre-orders and exchanges

You can contact us to cancel a pre-order before dispatch. Your applicable cancellation rights also continue after delivery. If you would prefer a different model, contact us to discuss availability; we do not guarantee an exchange before checking stock.

Optional cancellation message

You can copy the following into an email, but you do not have to use it:

To Automobrix, hello@automobrix.com
I give notice that I cancel my contract for the following goods:
Goods / order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sending this notice on paper):

Nothing in this policy limits any mandatory consumer rights that apply where you live.