Shipping policy

Last updated: 7 September 2026

Free UK delivery

Delivery is free on all UK orders, with no minimum spend. International delivery charges are shown at checkout before you pay.

Dispatch times

In-stock orders are normally dispatched within 2–3 working days. Working days are Monday to Friday, excluding UK bank holidays. Dispatch time is separate from the delivery estimates below.

Delivery after dispatch

• United Kingdom: typically 2–3 days after dispatch.
• Europe: Royal Mail International Tracked small parcel delivery aim of 3–5 working days after dispatch.
• Rest of the world: Royal Mail International Tracked small parcel delivery aim of 5–7 working days after dispatch.

International estimates follow Royal Mail’s International Tracked delivery aims. These are estimates, not guaranteed arrival dates. Customs processing, local holidays, remote destinations and service disruptions can extend delivery times. Available destinations and delivery options are shown at checkout.

Pre-orders

Pre-orders follow the estimated dispatch timeframe displayed on the relevant pre-order page, rather than our standard 2–3 working day dispatch time. Delivery time starts after dispatch. If that estimate changes, we will contact you with an update. Contact us if you need to cancel before dispatch; your statutory cancellation rights are unaffected.

If your order contains both in-stock and pre-order items, contact us before ordering if you need the in-stock items sooner, so we can confirm the available delivery arrangements.

Tracking your parcel

Dispatch information and any tracking details will be sent to the email address used for your order. Tracking may take a little time to update after the parcel is handed to the carrier.

International taxes and customs

Your destination may apply import taxes, duties or carrier handling charges. Any amounts collected by us are shown at checkout. Charges not included in your checkout total may be payable to the relevant customs authority or carrier. Customs procedures and charges vary by country.

Delivery problems or address changes

Please check your delivery address carefully. If you spot a mistake, email us as soon as possible; changes may not be possible after dispatch. If a parcel is delayed, missing, damaged or arrives with the wrong items, contact us with your order details so we can investigate and arrange the appropriate solution.

We remain responsible for the goods until they come into your physical possession, or the possession of someone you nominate to receive them, except where applicable law provides otherwise for a carrier you independently commission.

If delivery is substantially delayed, your legal rights to require delivery or cancel and receive a refund remain unaffected. See our Refund Policy for returns and refunds.